tag:status.hurdle.live,2005:/historyhurdle Status - Incident History2024-03-28T12:51:07Zhurdletag:status.hurdle.live,2005:Incident/190017472023-11-08T20:30:44Z2023-11-08T20:30:44ZScheduled Infrastructure Upgrades<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>20:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>18:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>16:25</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing maintenance to upgrade some of our infrastructure.</p>tag:status.hurdle.live,2005:Incident/171431542023-05-04T20:12:59Z2023-05-04T20:13:07ZSome users experiencing issues seeing audio/video<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>20:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>14:24</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>12:45</var> UTC</small><br><strong>Identified</strong> - We are currently investigating this issue</p>tag:status.hurdle.live,2005:Incident/126458192022-10-28T17:30:10Z2022-10-28T17:30:10ZAPI and Conference services maintenance and upgrade<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>16:32</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>12:45</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.hurdle.live,2005:Incident/126362672022-10-27T17:10:38Z2022-10-27T17:10:38ZAPI and Conference services maintenance and upgrade<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>17:10</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>17:07</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>17:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>14:41</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.hurdle.live,2005:Incident/126217602022-10-26T18:00:41Z2022-10-26T18:00:41ZAPI and Conference services maintenance and upgrade<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>17:56</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>17:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>09:38</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to upgrade some crucial infrastructure, you will not be able to participate in a conference service at this time.</p>tag:status.hurdle.live,2005:Incident/123628362022-10-20T08:00:00Z2022-10-20T09:42:10ZLoss of video and audio<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Resolved</strong> - During a standard maintenance upgrade of our infrastructure, AWS failed to assign a public network adapter to one of our nodes, causing connectivity issues between end-users and our infrastructure.<br />This will be mitigated by checking that a public network adapter is attached after every maintenance cycle.</p>tag:status.hurdle.live,2005:Incident/108312492022-08-15T17:32:32Z2022-08-15T17:34:51ZAPI and Conference services maintenance and upgrade<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>17:34</var> UTC</small><br><strong>Update</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>17:32</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>16:32</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>16:31</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>16:19</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing critical maintenance at this time, to upgrade our API and conference services.</p>tag:status.hurdle.live,2005:Incident/107655482022-08-04T15:00:00Z2022-08-05T09:28:20ZUpgrading API and Conference Services<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Resolved</strong> - We are currently investigating this issue.</p>tag:status.hurdle.live,2005:Incident/106695842022-07-14T10:30:00Z2022-07-22T14:51:27ZAPI and Conferencing services inaccessible<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>Resolved</strong> - Detected our providers edge networking equipment suffered a misconfiguration, this was resolved promptly and mitigations put in place.</p>